Sales AI Agent

Sales AI Agent prepares every meeting, drafts quotes from your own price lists and keeps the CRM up to date, so your reps spend their time selling instead of on admin. Discounts above your limits still go to a manager, and customer messages are sent by your people unless you decide otherwise.

Sales AI Agent sales desk: today’s meetings with their briefs, the quarter against target and the deals that need attention

What it means for your business

  • +5 h

    per rep per week back for selling

    Before
    Reps spent hours a week logging emails, meetings and next steps by hand.
    With Sales Agent
    Activities and next steps are recorded in the CRM for them, every day.
  • 100%

    of meetings logged in the CRM

    Before
    Meetings and agreed next steps often never reached the CRM.
    With Sales Agent
    Every meeting, email and next step is recorded, so managers see the real pipeline.
  • −50%

    time to send a quote

    Before
    Quotes waited while reps checked price lists, stock and discount rules.
    With Sales Agent
    Quotes are drafted from today’s price list and stock, with every discount already checked.

What your sales team gets back

01

More hours with customers, fewer in the CRM

Emails, meetings and next steps are logged in Salesforce, HubSpot or Zoho for your reps, so the pipeline stays current without evening admin.

02

Every meeting starts prepared

Before each meeting, the rep gets a short brief with orders, open issues, prices and contract dates from your own systems and the CRM.

03

Quotes out sooner, margins protected

Quotes use your current price lists and discount rules. Anything above a rep’s limit goes to the right manager for approval.

04

Promising leads reach the right rep

New leads are checked against your criteria and your customer history, so reps spend their time on the ones most likely to buy.

What it looks like in practice

A sales rep asks one question the day before a meeting. The agent looks up the customer’s orders and contract, drafts an agenda and a renewal quote, and adds the meeting to the CRM. The rep checks the quote and decides what to send.

Account managerPrepare me for tomorrow’s meeting with Halden Logistics.

Sales AgentHalden has ordered three times this year, €182k in total. One delivery complaint is still open and their contract renews in March. I’ve drafted an agenda and a renewal quote from the 2027 price list, and added the meeting to Salesforce.

Looked up
  • Order system
  • Price lists
  • Salesforce
  • Google Calendar

How six companies use the Sales AI Agent

Each one in short: the problem, the results, and how the agent handles the work.

Field visits prepared in 5 minutes instead of 45

Reps spent up to 45 minutes preparing for a visit: exporting order history from the ERP, checking the customer’s price agreement, asking the warehouse about stock and searching emails.

Industrial wholesale · Enterprise, on their own servers · Live in 7 weeks

Diagram: where Sales Agent sits. Inside the wholesaler, field reps and key account managers ask the agent to prepare their customer visits. The agent reads ERP orders, price agreements and stock, looks up Salesforce and LinkedIn, delivers visit briefs in Microsoft Teams, flags ending agreements to sales managers and works with Meeting Agent on the visit itself.
  1. 1
    Spots the meeting

    The agent reads the rep’s calendar and recognises customer visits a day ahead.

  2. 2
    Reads the internal systems

    Order history and open invoices from the ERP, the customer’s price agreement, stock for the items they usually buy and the contract end date.

  3. 3
    Adds the outside view

    Open deals and next steps from Salesforce, the latest emails from Outlook and company news from LinkedIn.

  4. 4
    Delivers a one-page brief

    Thirty minutes before the visit the rep gets the brief in Teams, with three talking points and anything to watch out for, like an overdue invoice or an ending agreement.

  • 5 minto prepare a visit
  • 3×more renewals offered on time
  • +11%order value per visit
  • 0records leaving the company

Next steps on 94% of deals, up from 58%

Close dates were weeks in the past, next steps were empty and the same deal often existed twice.

B2B software · Cloud, run for them · Live in 3 weeks

Diagram: where Sales Agent sits. The agent runs in a private cloud for the software company. Account executives and sales managers ask the agent. It reads the team's mailboxes and calendars, cleans the HubSpot pipeline every night, sends open questions to sales operations, posts the Monday digest in Slack and hands the forecast to Data Analyst.
  1. 1
    Reads every email and meeting

    Replies, meeting notes and calendar invites are matched to the right deal and logged in HubSpot.

  2. 2
    Fixes what is safe to fix

    Past close dates get the date the customer mentioned, empty next steps get the one agreed in the meeting, duplicates are merged and amounts match the latest quote.

  3. 3
    Asks the rep when it is not sure

    Quiet deals and changes that affect commit go to the rep as a suggestion with a draft check-in email.

  4. 4
    Sends the Monday digest

    Each manager gets a Slack summary: what moved in and out of commit, and which deals to talk about.

  • 94%of deals with a next step
  • ±6% forecast accuracyDown from misses of up to 19% within two quarters.
  • 3 ha week back per manager
  • 0duplicate deals

100% of renewals prepared 90 days ahead

Account managers started most renewals four weeks before the date.

Insurance broker · Enterprise, on their own servers · Live in 6 weeks

Diagram: where Sales Agent sits. Inside the brokerage, account managers and the broking team ask the agent to prepare renewals. The agent reads the policy register, claims history and client files, has Document Agent build the renewal pack and quote comparison, and sends commission to finance. After an account manager approves, quote requests go out to insurers and the chosen offer goes to the client through DocuSign.
  1. 1
    Starts 90 days before renewal

    The agent watches every renewal date in the policy register and prepares a pack: claims, premium trend and changes in the client’s risk.

  2. 2
    Asks insurers at 60 days

    It drafts tailored quote requests from the account manager’s mailbox, with the risk details attached, and collects the answers.

  3. 3
    Compares at 30 days

    Premiums, excesses and cover are laid side by side with a recommendation, for the account manager to check and decide.

  4. 4
    Closes the loop

    The chosen offer goes to the client through DocuSign.

  • 100%of renewals prepared on time
  • −60%admin time per renewal
  • +8pts client retention
  • 0client records leaving the broker

Discount approvals in 47 minutes instead of three days

Tender quotes were built in spreadsheets from exported price lists.

Pharmaceutical distribution · Enterprise, on their own servers · Live in 8 weeks

Diagram: where Sales Agent sits. Hospitals send tenders. Inside the distributor, key account managers and sales managers ask the agent to price them. The agent reads price lists, cold-chain stock and margin rules, sends discounts to the right approver in Microsoft Teams or to the pricing committee, and checks margins with Finance Agent. Approved responses go out through DocuSign and Salesforce is updated.
  1. 1
    Prices every line from current lists

    The agent applies the hospital’s tender terms and the price list valid on the delivery date, not the one in last year’s spreadsheet.

  2. 2
    Checks stock, expiry and margin

    Cold-chain lines are checked against batches and expiry dates, and every line against its margin floor.

  3. 3
    Finds the right approver

    The highest discount decides who approves.

  4. 4
    Sends the signed response

    Once approved, the tender response goes out through DocuSign and the opportunity is updated in Salesforce.

  • 47 minmedian approval time
  • +1.4pts margin on tender quotes
  • 2×tenders answered on time
  • 0price lists leaving the company

96% of fleet enquiries answered the same day

Fleet enquiries waited in shared inboxes while reps were on the forecourt.

Car dealership group · Cloud, run for them · Live in 4 weeks

Diagram: where Sales Agent sits. The agent runs in a private cloud for the dealership group. Fleet buyers email the group; fleet sales reps and branch managers ask the agent. It reads the vehicle stock list and branch areas, uses Gmail and Google Calendar, logs every enquiry in Zoho CRM, sends trade-ins to the used-vehicle desk in Slack and hands service questions to Customer Desk.
  1. 1
    Picks up every enquiry

    New emails are matched to the right branch and rep, and logged in Zoho CRM within a minute.

  2. 2
    Drafts the answer with real vehicles

    The reply suggests vehicles that are in stock now, with a test-drive slot from the rep’s calendar.

  3. 3
    Keeps every deal moving

    Quotes are drafted within the rep’s discount limit, quiet quotes get a check-in, and trade-ins go to the used-vehicle desk in Slack.

  4. 4
    Closes the day

    At 18:30 each branch manager gets a digest of open enquiries and who still needs an answer.

  • 96%answered the same day
  • 4 minto a draft reply
  • +18%more test drives
  • 0enquiries without an owner

Deals handed over in 20 minutes, not four days

After signature, account managers spent days collecting site addresses, contacts, equipment lists and purchase order numbers.

Telecom business sales · Cloud, run for them · Live in 5 weeks

Diagram: where Sales Agent sits. The agent runs in a private cloud for the telecom provider. Business customers sign in DocuSign; account managers and sales managers ask the agent. It reads the order system and install planning, updates Salesforce, sends the delivery pack to the delivery team in Slack and the finance pack to finance in Outlook, and hands open install tasks to Task Agent.
  1. 1
    Notices the signature

    When a quote is signed in DocuSign, the agent marks the deal as won in Salesforce and starts the handover.

  2. 2
    Builds the Delivery pack

    Site addresses are checked, equipment per site comes from the signed quote, install slots from the planning tool and contacts from email threads.

  3. 3
    Builds the Finance pack

    A draft billing account, a credit check request, contract dates and the customer’s purchase order number found in email.

  4. 4
    Hands over and follows up

    Delivery gets its pack in Slack, Finance in Outlook.

  • 20 minfrom signature to handover
  • −70%questions back to sales
  • 9 dayssooner to the first invoice
  • 100%complete handovers

Illustrative scenarios with unnamed companies. The figures show the kind of improvement each setup is designed to deliver; actual results depend on volume, the systems connected and how the agent is configured.

From first conversation to live in three to eight weeks

We set up the Sales AI Agent around how your sales team works today.

  1. 1

    Week 1

    Learn your process

    We sit with the people who do the work, map the process step by step and find the systems that hold the information. You get a written plan before anything is built.

  2. 2

    Weeks 2 to 3

    Customize your agent

    We build and configure the agent around your process: your rules, your approvals, your wording, and connections to your databases and the tools your teams use.

  3. 3

    Weeks 3 to 4

    Deploy and test with your team

    We install it inside your infrastructure, or in our cloud if you prefer, and test it with your team on real requests until the results meet the standard you set.

  4. 4

    From week 5

    Onboard your team

    We train your employees and administrators, hand over the controls and stay with you: monthly reviews, updates you approve, and the next process when you are ready.

What your team and managers see

Sales AI Agent, forecast screen
Forecast. A forecast built from deals the agent keeps up to date, so managers plan on numbers they can trust.
Sales AI Agent, account briefs screen
Account briefs. A one-page brief before each meeting, built from orders, invoices, contracts, stock and the CRM.
Sales AI Agent, quotes and approvals screen
Quotes and approvals. Quotes priced from today’s price list, with each discount checked and sent to the right approver.
Sales AI Agent, pipeline screen
Pipeline. Every open deal with its health, and the clean-ups the agent suggests from emails and calendars.

Sales AI Agent: questions from business leaders

How quickly will we see results?

Your reps test the agent on real meetings and quotes within the first weeks. Most companies see the time saved on meeting preparation, CRM updates and quotes during the first month after going live.

What does it cost?

It depends on the size of your sales team, the systems it connects to and where it runs. After a first conversation you get a written proposal with the price, so you can compare it with the selling time your reps lose to admin today.

Will it replace our salespeople?

No. It takes over the preparation and admin around selling, so reps spend more time with customers. Relationships, negotiations and decisions on price stay with your people.

What if it gets something wrong?

It works only from your own systems, price lists and documents, follows the limits you set and flags anything it is unsure about. Every brief, quote and CRM change is recorded, so you can review and correct it.

Can we control what it does?

Yes. You decide which records it may update, which discount each rep may give and who approves the rest. You can pause it at any time.

Are our customer data and prices safe?

It can run on your own servers, together with its AI models, so customer records, prices and margins stay inside your company and no outside AI service is used. We have no access to them, and your data is never used to train AI models.

Do we have to change our CRM?

No. It works with Salesforce, HubSpot and Zoho, Outlook, Gmail, Microsoft Teams and Slack, and adds your order system, price lists and contracts to them.

Does it email customers on its own?

Only if you allow it. By default it drafts emails and follow-ups, and the rep checks and sends them.

What do you need from our team?

One person who knows how your sales process works today, access to test versions of the CRM and the systems involved, and a few hours a week from a handful of reps while we test.

Can we start small?

Yes. Most companies start with one team or one job, such as meeting briefs or quotes, see the results, and then extend the agent to the rest of sales.

See what the Sales AI Agent can do for your sales team.

Tell us how your reps prepare meetings, build quotes and update the CRM today, and where their time goes. You get a written proposal with the expected results, the setup, a timeline and a price.

Ask for a proposal info@ihtech.ba

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